HelloCall.ai

Terms of Service

Last updated: 10 June 2026

These Terms of Service govern your access to and use of the HelloCall.ai websites, applications, APIs, and related services. HelloCall.ai is owned and operated by Crawlink Networks Pvt Ltd, a private limited company incorporated under the laws of India ("Crawlink", "Company", "we", "us", or "our"). Our registered office address and corporate information are published at crawlink.com.

1. Acceptance of Terms

By creating an account, accessing, or using any part of the Services, you confirm that you have read, understood, and agree to be bound by these Terms and by the policies referenced in them, including our Privacy Policy and Refund & Cancellation Policy. If you use the Services on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity. If you do not agree to these Terms, you must not use the Services.

2. Definitions

  • "Services" means the HelloCall.ai platform, including websites, web and mobile applications, APIs, authentication services, AI-powered calling and communication features, and any related software, documentation, and support.
  • "Customer Content" means any data, information, audio, recordings, contact lists, messages, or other materials that you or your end users submit to, store in, or transmit through the Services.
  • "User" means any individual who accesses the Services under your account, including administrators, teammates, and service accounts.
  • "Order" means any subscription plan, usage commitment, or purchase made through the Services or an associated order form.

3. Eligibility

You must be at least 18 years of age and legally capable of entering into a binding contract under applicable law to use the Services. The Services are intended for business and professional use. You may not use the Services if you are barred from doing so under the laws of India or any other applicable jurisdiction.

4. Accounts & Security

  • You must provide accurate, current, and complete registration information and keep it up to date.
  • You are responsible for safeguarding your credentials, API keys, and tokens, and for all activity that occurs under your account, whether or not authorized by you.
  • Account administrators are responsible for the permissions they grant to Users and service accounts.
  • You must notify us promptly at support@hellocall.ai of any suspected unauthorized access or security incident affecting your account.
  • We may suspend or require re-verification of accounts that we reasonably believe are compromised or used in violation of these Terms.

5. The Services

HelloCall.ai provides AI-powered calling, communication, and related workspace tools. We may add, modify, replace, or discontinue features from time to time. Where a change materially reduces core functionality of a paid plan, we will use reasonable efforts to provide advance notice. The Services may depend on telecommunications networks, carriers, and third-party infrastructure that are outside our control, and we do not guarantee uninterrupted or error-free operation.

6. Acceptable Use

You agree that you will not, and will not permit any User or third party to:

  • use the Services in violation of any applicable law, regulation, or third-party right, including telecommunications, telemarketing, anti-spam, data protection, and consumer protection laws in any jurisdiction where you operate or place calls (such as the TRAI regulations in India, the TCPA in the United States, and equivalent laws elsewhere);
  • place unsolicited, fraudulent, deceptive, harassing, or abusive calls or messages, or impersonate any person, brand, or caller identity without authorization;
  • record or monitor calls without obtaining all consents and giving all notices required by applicable law;
  • upload or transmit malware, attempt to probe, scan, or test the vulnerability of the Services, or breach any security or authentication measures, except through our coordinated disclosure process;
  • interfere with or disrupt the integrity or performance of the Services, circumvent rate limits or usage restrictions, or access the Services by automated means other than documented APIs;
  • reverse engineer, decompile, copy, resell, sublicense, or create derivative works of the Services except as permitted by law that cannot be contractually waived;
  • use the Services to develop a competing product or to benchmark for competitive purposes without our prior written consent;
  • submit content that is unlawful, defamatory, obscene, infringing, or that violates the privacy or rights of any person.

Please report security vulnerabilities responsibly to support@hellocall.ai. We may investigate suspected violations and may suspend access while we do so.

7. Customer Content & Consents

You retain all rights in your Customer Content. You grant Crawlink a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and otherwise use Customer Content solely to provide, secure, support, and improve the Services and as otherwise permitted by these Terms and our Privacy Policy.

You are solely responsible for:

  • the accuracy, quality, and legality of your Customer Content and the means by which you acquired it;
  • obtaining and maintaining all consents, permissions, and legal bases required to collect, use, record, and share Customer Content (including personal data of your contacts and end users) through the Services;
  • providing any notices and disclosures required by law to persons you contact through the Services, including notices that a call may be recorded or that they are interacting with an automated or AI system, where required;
  • maintaining your own backups of Customer Content. The Services are not intended to be your system of record or sole repository.

8. AI Features

The Services include features powered by artificial intelligence and machine learning, including automated voice agents, transcription, and content generation. You acknowledge that AI-generated output is probabilistic and may be inaccurate, incomplete, or inappropriate notwithstanding our efforts. You are responsible for reviewing AI output before relying on it and for ensuring your use of AI features complies with applicable law and any disclosure requirements. AI output is provided for assistance only and does not constitute legal, financial, medical, or other professional advice.

9. Fees, Billing & Taxes

  • Fees for paid plans, usage-based charges (such as call minutes, messages, or API usage), and any applicable overages are described at the point of purchase or in your Order, and are payable in the currency stated there.
  • Unless otherwise stated, subscriptions renew automatically at the end of each billing period until cancelled. You authorize us and our payment processors to charge your chosen payment method on a recurring basis.
  • All fees are exclusive of taxes. You are responsible for all applicable taxes, duties, and levies (including GST, where applicable), other than taxes on our net income. Where we are required to collect taxes, they will be added to your invoice.
  • Late or failed payments may result in suspension or limitation of the Services after reasonable notice. We may charge interest on overdue amounts to the extent permitted by law.
  • We may revise pricing prospectively. Price changes for existing subscriptions take effect from the next renewal, with prior notice.

10. Cancellations & Refunds

Cancellations and refunds are governed by our Refund & Cancellation Policy, which forms part of these Terms. Except as expressly stated in that policy or required by applicable law, fees are non-refundable and payment obligations are non-cancellable.

11. Trials & Beta Features

We may offer free trials, free tiers, or features identified as alpha, beta, preview, or early access. These are provided "as is" without any warranty, service commitment, or support obligation, may be modified or discontinued at any time, and may be subject to additional terms. We may convert, limit, or delete trial accounts and their data after the trial ends, with reasonable notice where practicable.

12. Intellectual Property

The Services, including all software, models, designs, logos, trademarks, and documentation, are owned by Crawlink or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services during your subscription solely for your internal business purposes in accordance with these Terms. No rights are granted except as expressly set out in these Terms.

If you provide feedback, suggestions, or ideas about the Services, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.

13. Third-Party Services

The Services may interoperate with third-party products, networks, and services (such as telephony carriers, sign-in providers, and integrations). Your use of third-party services is governed by their own terms, and we are not responsible for third-party services or for any loss arising from your use of them. Availability of the Services may depend on such third parties.

14. Confidentiality

Each party agrees to protect the other party's confidential information with at least the same degree of care it uses for its own confidential information (and no less than reasonable care), to use it only as needed to perform under these Terms, and not to disclose it except to personnel and advisers under confidentiality obligations, or where required by law with notice to the other party where legally permitted.

15. Privacy

Our collection and use of personal data is described in our Privacy Policy. By using the Services you acknowledge the processing described there. Where you submit personal data of others through the Services, you act as the data controller/data fiduciary for that data and we process it on your behalf and on your instructions, as reflected in these Terms.

16. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, THAT DEFECTS WILL BE CORRECTED, OR THAT AI OUTPUT WILL BE ACCURATE OR RELIABLE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU; IN THAT CASE, WARRANTIES ARE LIMITED TO THE MINIMUM SCOPE AND DURATION REQUIRED BY LAW.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (A) NEITHER CRAWLINK NOR ITS DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) THE AGGREGATE LIABILITY OF CRAWLINK ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE TOTAL FEES PAID BY YOU TO CRAWLINK FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM (OR INR 5,000 IF YOU HAVE PAID NO FEES). THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR FRAUD OR WILFUL MISCONDUCT.

18. Indemnification

You agree to defend, indemnify, and hold harmless Crawlink and its directors, officers, employees, and agents from and against any claims, demands, proceedings, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your Customer Content; (b) your use of the Services in violation of these Terms or applicable law; (c) calls, messages, or communications you place or send through the Services, including any failure to obtain required consents; or (d) your violation of any third-party right. We will provide you with reasonable notice of any such claim and may participate in the defence at our own expense.

19. Compliance with Laws

Each party will comply with all laws applicable to it in connection with these Terms. You represent that you are not subject to sanctions or located in an embargoed jurisdiction, and you will not use or export the Services in violation of applicable export control or sanctions laws. You are responsible for determining whether the Services are appropriate for use in your jurisdiction and for complying with local telecommunications and data protection requirements applicable to your activities.

20. Suspension & Termination

  • You may stop using the Services and cancel your subscription at any time as described in the Refund & Cancellation Policy.
  • We may suspend or restrict the Services immediately where we reasonably believe there is a security risk, unlawful activity, a material breach of these Terms, or non-payment, and where practicable we will give notice and an opportunity to cure.
  • We may terminate these Terms for material breach not cured within a reasonable period after notice, or where required by law.
  • Upon termination, your right to use the Services ceases. For a period of thirty (30) days after termination, you may request export of your Customer Content in a commonly used format, unless we are required by law to delete or retain it. After that period we may delete Customer Content.
  • Sections that by their nature should survive termination (including fees owed, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and governing law) survive.

21. Force Majeure

Neither party will be liable for any delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, epidemics, acts of government, war, terrorism, labour disputes, internet or telecommunications failures, power outages, or failures of third-party providers.

22. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of laws principles. Subject to the arbitration provision below, the courts having jurisdiction over the location of the Company's registered office in India will have exclusive jurisdiction over any dispute.

Any dispute, controversy, or claim arising out of or relating to these Terms or the Services that is not resolved amicably within thirty (30) days of written notice will be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended), by a sole arbitrator appointed in accordance with that Act. The seat and venue of arbitration will be the city of the Company's registered office in India, and proceedings will be conducted in English. Each party bears its own costs unless the award provides otherwise. Nothing prevents either party from seeking urgent injunctive relief from a competent court.

To the extent permitted by law, each party waives any right to participate in class or representative actions, and claims must be brought within the limitation period prescribed by applicable law.

23. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date above reflects the latest revision. For material changes we will provide reasonable advance notice, such as by email or in-product notice. Your continued use of the Services after a change becomes effective constitutes acceptance of the revised Terms. If you do not agree to a change, you must stop using the Services before it takes effect.

24. General Provisions

  • Entire agreement. These Terms, together with the policies referenced in them and any Orders, constitute the entire agreement between you and Crawlink regarding the Services and supersede all prior agreements on that subject.
  • Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions remain in full force.
  • Waiver. Failure to enforce any provision is not a waiver of the right to enforce it later.
  • Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganisation, or sale of assets.
  • Relationship. The parties are independent contractors. These Terms do not create any partnership, joint venture, agency, or employment relationship.
  • Notices. We may provide notices by email to the address on your account or through the Services. You may send legal notices to us at support@hellocall.ai and to the registered office address published at crawlink.com.
  • Headings. Headings are for convenience only and do not affect interpretation.

25. Contact & Grievances

For questions about these Terms, billing, or to raise a complaint or grievance, contact our support and grievance team at support@hellocall.ai. We endeavour to acknowledge grievances promptly and resolve them within the timelines prescribed by applicable law.

Crawlink Networks Pvt Ltd
Registered office and corporate details: crawlink.com
Email: support@hellocall.ai